Sample deliverables
What you receive from us, shown on a fictional program and a fictional company. Every name, number and quote on this page is invented for illustration.
Every deliverable comes in the format you will use: full report, executive summary, slide deck, one-page brief or dashboard.
Dashboard
The measures your funder and your board ask about, kept current.
Program dashboard: year 1
New enrollments by month
October to September. On a live dashboard every figure updates as data comes in and can be filtered by site and group.
Logic model
How the program is meant to work, on one page, agreed with your team before any data is collected.
Harbor Peer Support Program: logic model
Peer mentoring for veterans and first responders in a mid-sized county. Fictional, for illustration.
Inputs
- Trained peer mentors, veterans and first responders
- Program coordinator
- County grant
- Referral agreements with counseling partners
Activities
- One-to-one peer mentoring
- Monthly group sessions
- Warm referrals to counseling and benefits
Outputs
- Participants enrolled
- Mentor contacts
- Referrals made and completed
Short-term outcomes
- Stronger social connection
- Knows where to get help
- Lower reported stress
Long-term outcomes
- Sustained help-seeking
- Improved wellbeing
- Fewer crises
Evaluation plan
The questions the evaluation will answer, and exactly how each one will be measured.
Evaluation plan: questions and measures
| Evaluation question | Measure | Data source | When |
|---|---|---|---|
| Is the program reaching the people it was designed for? | Enrollment by service background and referral source | Intake forms | Monthly |
| Do participants feel more connected, and do they know where to get help? | Share agreeing with each statement | Participant survey, paper and online | Intake and 6 months |
| What makes peer mentoring work, and what gets in the way? | Themes from participants and mentors | Focus groups and interviews | Months 5 and 6 |
| Are referrals completed? | Referrals completed within 30 days | Referral log | Quarterly |
Final report
Written to be used, not filed. Each finding puts the numbers and the voices side by side.
Plotline Evaluation · Year 1 evaluation report · Fictional
Harbor Peer Support Program: what changed in year 1, and why
Contents
- Executive summary
- The program and how it is meant to work (logic model)
- Evaluation questions and methods
- Findings: reach, connection, help-seeking, referrals
- Recommendations, in priority order
- Appendices: survey, focus group guide, data tables
Methods at a glance
- Participant survey at intake and 6 months, 118 matched responses
- Six focus groups and twelve one-on-one interviews
- Program records: enrollment, mentor contacts, referral log
- Qualitative and quantitative results read together, finding by finding
Every report also comes as an executive summary, a slide deck and a one-page brief.
A page from the report
Finding 2. Participants feel more connected, and shared experience is why.
What changed
Participant survey, 118 people who answered at intake and at 6 months.
Why it changed
Six focus groups and twelve interviews. Quotes are written for this sample.
They have been there.
Help on their schedule.
What gets in the way: referrals stall at the handoff.
What it means. The survey shows the change. The focus groups show how it happens: shared experience builds the trust that makes a referral possible, and a slow handoff puts that trust at risk.
One-page brief
For the board meeting, the funder and anyone who will not read the full report.
Harbor Peer Support Program: year 1 at a glance
What we found
- Connection rose from 41% to 72% of participants in six months.
- Participants credit mentors who share their background.
- Only 64% of referrals are completed within 30 days.
What it means
The mentoring model works. The weak point is the handoff to counseling, where slow callbacks undo trust the mentors have built.
What to do next
- Agree a 72-hour callback standard with counseling partners.
- Recruit more first-responder mentors; demand from dispatchers exceeds supply.
- Keep after-hours text contact, and fund it in the renewal.
A business evaluation finding
The same methods, applied to how a company gets its work done.
Order to delivery: where the days go
A regional distributor, fictional. Average days per step, 400 orders from the order system, 12 observed shifts, 9 staff interviews.
The numbers: credit approval takes 2.3 of the 5 days from order to delivery.
What we saw: approvals are done in one batch after lunch, so morning orders wait a day. Most orders held were from repeat customers with no payment problems.
Recommendation: approve repeat customers automatically up to a set credit limit, and review the rest twice a day.
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